Pengembangan Virtual Assistant menggunakan Teknologi NLP dengan Metode Algoritma Machine Learning untuk Layanan Informasi Akademik di SMA Negeri 1 Parittiga Berbasis Web

Yuniarni Yuniarni; Yudistira Bagus Pratama; Arvi Pramudyantoro

doi:10.61132/mars.v3i5.1152

Authors

Yuniarni Yuniarni Universitas Muhammadiyah Bangka Belitung
Yudistira Bagus Pratama Universitas Muhammadiyah Bangka Belitung
Arvi Pramudyantoro Universitas Muhammadiyah Bangka Belitung

DOI:

https://doi.org/10.61132/mars.v3i5.1152

Keywords:

Academic Information Services, Machine Learning, Natural Language Processing, Virtual Assistant, Web-Based System

Abstract

This study aims to develop a web-based Virtual Assistant to improve the efficiency of academic information services at SMA Negeri 1 Parittiga. The research was motivated by the delays and inaccuracies in information delivery caused by the manual system still used in the school. The system development was carried out using the Research and Development approach with the Waterfall model, which includes the stages of needs analysis, design, implementation, and evaluation. The main technologies used are Natural Language Processing (NLP) and the Long Short-Term Memory (LSTM) machine learning algorithm, which allow the assistant to understand and respond to user questions in natural language in a contextual way. The system architecture uses Flask as the backend, Vue.js as the frontend, and Laravel for administrative data management. The testing results show that the system has an accuracy level of 88.4% in providing correct answers and a user satisfaction level of 92%, surpassing the target success rate of 80%. These findings prove that integrating NLP and LSTM can enhance the system's ability to understand conversational context and speed up the distribution of academic information. The study concludes that a web-based Virtual Assistant is an effective solution for the digitalization of school information services and has the potential to support the implementation of artificial intelligence technology in secondary education in Indonesia.

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