Peran Artificial Intelligence (AI) dalam Peningkatan IT Governance: Kajian Literatur
DOI:
https://doi.org/10.61132/merkurius.v2i3.109Keywords:
Artificial Intelligence, Effectiveness, Implementation, IT Governance, RiskAbstract
Amidst the rapid advancement of artificial intelligence (AI), the need for effective integration within IT Governance becomes increasingly vital. In this context, the research background highlights the complexity and dynamics hindering the efficacy of IT Governance, while AI holds promise as a solution to these challenges. This study investigates the role of AI in enhancing IT Governance. The research aim is to explore the impact of AI on improving the effectiveness and efficiency of IT Governance through a literature review method. This method will gather and analyze relevant literature sources to gain a comprehensive understanding of AI's role in IT Governance. The findings encompass AI's potential in enhancing decision-making, proactive risk management, process automation, and user satisfaction. However, challenges such as data privacy and organizational cultural changes are also identified. The research implications underscore the need for a planned approach and ongoing evaluation in adopting AI to ensure successful implementation while managing associated risks.
References
Al-Surmi, A., Bashiri, M., & Koliousis, I. (2022). AI based decision making: combining strategies to improve operational performance. International Journal of Production Research, 60(14), 4464–4486. https://doi.org/10.1080/00207543.2021.1966540
Andi, A. N. H., & Anis, I. (2024). The impact of IT governance practices on profitability: Mediating role of financial technology adoption. Jurnal Akuntansi Trisakti, 11(1), 111–128. https://doi.org/10.25105/jat.v11i1.19418
Andrade, D. M. I., & Tumelero, C. (2022). Increasing customer service efficiency through artificial intelligence chatbot. Emerald Insight, 29(3), 238–251.
Arief, N., & Saputra, A. A. (2019). Kompetensi baru public relations (PR) pada era artificial intelligence. Jurnal Sistem Cerdas, 2(1), 1–12. https://doi.org/10.37396/jsc.v2i1.19
Astutik Puji, E., Ayuni Afif, N., & Putri Mahdalena, A. (2023). Artificial intelligence: Dampak pergeseran pemanfaatan kecerdasan manusia dengan kecerdasan buatan bagi dunia pendidikan di Indonesia. Sindoro Cendikia Pendidikan, 1(10), 101–112. https://doi.org/10.9644/sindoro.v1i10.1219
Buchwald, A., Urbach, N., & Ahlemann, F. (2020). Business value through controlled IT: Toward an integrated model of IT governance success and its impact. Journal of Information Technology, 35(4), 308–332. https://doi.org/10.1177/0268396220915646
Darmawan, D., & Wijaya Fritz, A. (2022). Analisis dan desain tata kelola teknologi informasi menggunakan framework COBIT 2019 pada PT. XYZ. Journal of Computer and Information Systems Ampera, 3(1), 1–17. https://doi.org/10.51519/journalcisa.v3i1.139
Engel, C., Schulze Buschhoff, J., & Ebel, P. (2022). Structuring the quest for strategic alignment of artificial intelligence (AI): A taxonomy of the organizational business value of AI use cases. https://doi.org/10.24251/HICSS.2022.723
Gouwnalan Kristiawan, S., & Tanaamah Rocky, A. (2023). The application of COBIT 2019 framework in the evaluation of information technology governance. JuTISI, 9(2), 1–11. https://doi.org/http://dx.doi.org/10.28932/jutisi.v9i2.6373
Haroon, A., Aashes, K., Muhammad, F., & Husain, K. H. (2023). Future horizons: AI-enhanced threat detection in cloud environments: Unveiling opportunities for research. International Journal of Multidisciplinary Sciences and Arts, 2(2), 242–251.
Haryanto, D., Supriyadi, D., & Saintika, Y. (2021). Analisis tingkat kematangan tata kelola teknologi informasi menggunakan kerangka kerja COBIT5. Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER), 13(2), 33–44. https://doi.org/10.5281/3364.jupiter.2021.10
Haugeland, I. K. F., Følstad, A., Taylor, C., & Bjørkli, C. A. (2022). Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. International Journal of Human-Computer Studies, 161, 102788. https://doi.org/10.1016/j.ijhcs.2022.102788
Mahaputra Ridho, M. (2022). Literature review faktor-faktor yang mempengaruhi berpikir positif. Jurnal Ilmu Multidisplin, 1(1), 33–40. https://doi.org/10.38035/jim.v1i1
Nicolescu, L., & Tudorache, M. T. (2022). Human-computer interaction in customer service: The experience with AI chatbots—A systematic literature review. Electronics, 11(10), 1579. https://doi.org/10.3390/electronics11101579
Pandia, M. (2024). Kajian literatur multimedia retrieval: Machine learning untuk pengenalan wajah. Jurnal Ilmu Komputer dan Sistem Informasi, 7(1), 161–166. https://doi.org/10.55338/jikomsi.v7i1.2758
Primawanti Putri, E., & Ali, H. (2022). Pengaruh teknologi informasi, sistem informasi berbasis web dan knowledge management terhadap kinerja karyawan (Literature review executive support sistem (ESS) for business). Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), 3(3), 267–285. https://doi.org/10.31933/jemsi.v3i3.818
Ramadhina, N., Jason, F., Pratama Fajar, M., Raihan Azfa, L., Mufti Al, S., & Meranti, M. (2023). Dinamika perubahan dalam komunikasi manusia di era teknologi artificial intelligence. Jurnal Communicator Sphere, 3(2), 114–123. https://doi.org/10.55397/cps.v3i2.57
Riyadi, Y., Wahidin, M., & Elanda, A. (2022). Systematic literature review implementasi service operation dalam kerangka kerja information technology infrastructure library (ITIL) di Indonesia: Tren penelitian, manfaat dan tantangan. Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi, 17(2), 81–97. https://doi.org/10.35969/interkom.v17i2.232
Rizki, M. (2022). Perkembangan sistem pertahanan/keamanan siber Indonesia dalam menghadapi tantangan perkembangan teknologi dan informasi. Politeia: Jurnal Ilmu Politik, 14(1), 54–62. https://doi.org/10.32734/politeia.v14i1.6351
Salam, R., Sinurat, M., Izzatussolekha, Yasin, A., & Sacipto, R. (2023). Implementation of artificial intelligence in governance: Potentials and challenges. INFLUENCE: International Journal of Science Review, 5(1), 243–255. https://doi.org/10.47709/ijmdsa.vxix.xxxx
Schiff, D., Rakova, B., Ayesh, A., Fanti, A., & Lennon, M. (2021). Explaining the principles to practices gap in AI. IEEE Technology and Society Magazine, 40(2), 81–94. https://doi.org/10.1109/MTS.2021.3056286
Siti Masrichah. (2023). Ancaman dan peluang artificial intelligence (AI). Khatulistiwa: Jurnal Pendidikan dan Sosial Humaniora, 3(3), 83–101. https://doi.org/10.55606/khatulistiwa.v3i3.1860
Smith, J., & Kumar, R. (2019). Enhancing user support in IT service management with AI chatbots: Benefits, challenges, and opportunities. International Journal of Information Technology, 10(2).
Uzoma, J., Falana, O., Obunadike, C., & Oloyede, K. (2023). Using artificial intelligence for automated incidence response in cybersecurity. International Journal of Information Technology (IJIT), 1(4). https://doi.org/10.1108/REGE-07-2021-0120
Widyaningsih, H. (2019). Peran investasi TI dalam pengaruh IT governance terhadap kinerja perusahaan. Prima Ekonomika, 10(2), 25–36.
Xiong, & Peng. (2020). Improving early detection of IT security risks using machine learning techniques: Evidence from case studies. International Journal of Information Technology, 15(3).
Zuraidah, E. (2023). Audit tata kelola teknologi informasi management menggunakan framework COBIT 5 pada PT Simona. PROSISKO: Jurnal Pengembangan Riset dan Observasi Sistem Komputer, 10(1), 1–6. https://doi.org/10.30656/prosisko.v10i1.6099
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
