Identifikasi Dimensi E-Govqual Yang Harus Digunakan dalam Penelitian E-Government: Literatur Review

Dendy Iman Lesmana

doi:10.61132/merkurius.v3i3.803

Authors

Dendy Iman Lesmana Universitas Sebelas April

DOI:

https://doi.org/10.61132/merkurius.v3i3.803

Keywords:

e-Government, e-GovQual, service dimensions, public service quality, systematic literature review

Abstract

This study aims to identify the main dimensions in the e-GovQual model that are most relevant for use in evaluating e-Government services in Indonesia. The study was conducted through a systematic literature review method on ten national scientific articles published between 2018 and 2023. The articles were reviewed based on the use of e-GovQual dimensions in the context of implementing digital-based public services. The results of the analysis show five main dimensions that are most often used, namely Efficiency, Reliability, Responsiveness, Citizen Support, and Security. These findings are expected to be the basis for standardizing e-GovQual dimensions and contributing to the development of a more consistent and comprehensive digital public service quality evaluation framework.

References

Dela Handayani | I Ketut Adi Purnawan | Gusti Made Arya Sasmita. (2020). Evaluation of the E Government Quality of Services Case Study X City Government. International Journal of Trend in Scientific Research and Development, 4(4), 356–361. https://www.ijtsrd.com/papers/ijtsrd30854.pdf%0Ahttps://www.ijtsrd.com/engineering/information-technology/30854/evaluation-of-the-egovernment-quality-of-services-case-study-x-city-government/dela-handayani

Hendarta, R., Wardani, N. H., & Herlambang, A. D. (2019). Evaluasi Kualitas Layanan Sistem Informasi Pelayanan (SIP) menggunakan Metode E-GovQual (Studi pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jember). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 3(9), 9278–9283.

Hikmawati, N. K. (2022). Analisis Kualitas Layanan My Pertamina Menggunakan Pendekatan e-GovQual pada Beberapa Kota Percobaan. Jurnal Manajemen Informatika (JAMIKA), 12(2), 100–111. https://doi.org/10.34010/jamika.v12i2.7977

Iswati, H., & Retnoningrum, E. (2019). Mengukur Layanan Website E-Govqual Terhadap Kepuasan Masyarakat Dalam Mengakses Rekap E-KTP. Jurnal Sekretari & Administrasi (Serasi), 17(2), 101–110. https://medium.com/@arifwicaksanaa/pengertian-use-case-a7e576e1b6bf

Kurniawan, H., Risanti, C., & Winata, R. H. (2021). Analisis Kebutuhan Dimensi E-Govqual Sebagai Pengukuran E-Government: Literature Review. Sitasi, November, 69–76. http://sitasi.upnjatim.ac.id/index.php/sitasi/article/view/65%0Ahttp://sitasi.upnjatim.ac.id/index.php/sitasi/article/download/65/10

Kusja, T. Y., & Rosyadi, S. (n.d.). … Layanan Sistem Informasi Akademik (Sia) Universitas Jenderal Soedirman Dengan Metode E-Govqual Dan Importance Performance …. Jos.Unsoed.Ac.Id. https://jos.unsoed.ac.id/index.php/ppmi/article/view/3483%0Ahttps://jos.unsoed.ac.id/index.php/ppmi/article/download/3483/3278

Muliawaty, L., & Hendryawan, S. (2020). Peranan e-government dalam pelayanan publik (studi kasus: Mal pelayanan publik Kabupaten Sumedang). Kebijakan: Jurnal Ilmu …, 11, 101–112. https://www.journal.unpas.ac.id/index.php/kebijakan/article/view/2898%0Ahttps://www.journal.unpas.ac.id/index.php/kebijakan/article/download/2898/1285

Muthmainah, R. F., Prawira, D., & Ilhamsyah, I. (2023). Analisis Kualitas Website Dinas Kesehatan Provinsi Kalimantan Barat Menggunakan Metode E-GovQual dan Importance Performance Analysis (IPA). Jurnal Tekno Kompak, 17(2), 61. https://doi.org/10.33365/jtk.v17i2.2652

Prasetyo, B., Adnan, F., & Syahputra, R. A. (2022). Evaluasi Kualitas Layanan Electronic Pendapatan Asli Daerah (E-PAD) Di Kabupaten Banyuwangi Menggunakan Metode E-GovQual dan Importance Performance Analysis. Jurnal Tekno Kompak, 16(1), 83. https://doi.org/10.33365/jtk.v16i1.1857

Safitri, E. M., Suryanto, T. L. M., Faroqi, A., & Mukhlis, I. R. (2021). Assessing The Quality of Lapors! Using E-Govqual Theory in User’s Perspective. IOP Conference Series: Materials Science and Engineering, 1125(1), 012038. https://doi.org/10.1088/1757-899x/1125/1/012038

Setia Amalia Indira, Risanti Clariza, Hadi Winata Rivaldo, & Kurniawan Helmy. (2022). Analisis Kualitas Layanan E-Government Menggunakan E-GovQual dan Importance Performance Analysis. Jurnal Information System & Artificlal Intelligence, 2(6), 118–124. https://wargaklampid-dispendukcapil.surabaya.go.id/

Sholihah, A., Adnan, F., & Arifin, F. N. (2022). Evaluasi Kualitas Layanan Website Utama Pemerintah Kabupaten Situbondo Menggunakan Metode E-Govqual Dan Importance Performance Analysis (Ipa). Device, 12(2), 10–24. https://doi.org/10.32699/device.v12i2.2914

Sugiyono. (2020). Metodologi Penelitian Kuantitatif, Kualitatif dan R & D.

Tamtelahitu, T. M. (2022). Analisa Kualitas Website Info Covid-19 Provinsi Maluku Menggunakan Metode E-Govqual Dan Importance Performance Analysis. JIPI (Jurnal Ilmiah Penelitian Dan Pembelajaran Informatika), 7(2), 574–582. https://doi.org/10.29100/jipi.v7i2.2262

Triandini, E., Jayanatha, S., Indrawan, A., Werla Putra, G., & Iswara, B. (2019). Metode Systematic Literature Review untuk Identifikasi Platform dan Metode Pengembangan Sistem Informasi di Indonesia. Indonesian Journal of Information Systems, 1(2), 63. https://doi.org/10.24002/ijis.v1i2.1916