Analisis Kepuasan Mahasiswa Terhadap Laporan Kualitas Pelayanan Lab Komputer Dengan Metode Importances Perfomances Analysis (IPA)

Authors

  • Sefnath Ambram Taran Sekolah Tinggi Manejemen Informatika & Komputer, Jakarta Selatan

DOI:

https://doi.org/10.61132/neptunus.v2i3.178

Keywords:

Analysis, Laboratory, Satisfaction, Science

Abstract

This research aims to analyze student satisfaction with computer laboratory services at STMIK WIDURI using the Importance Performance Analysis (IPA) approach. This investigation found that the quality of service received by students did not meet expectations. High priority, high quality equipment, laboratory technician workshop, services accessible to students, availability of laboratory technicians, easy access to laboratory technicians. STMIK WIDURI Analysis of student satisfaction with computer practicum is expected to increase priorities for the first quarter.

References

Nugraha, R., Ambar, H., & Adianto, H. (2014). Usulan Peningkatan Kualitas Pelayanan Jasa pada Bengkel “X” Berdasarkan Hasil Matrix Importance-Performance Analysis (Studi kasus di Bengkel AHASS PD. Sumber Motor Karawang). Jurnal Online Institut Teknologi Nasional, 1(3), 221–231.

Panjaitan, F., & Ulfa, M. (2015). Komputer Universitas Bina Darma. 146–149.

Syaifullah, S., Wijaya, I. G. P. S., & Husodo, A. Y. (2018). Satisfaction Information System of Academic Administration Services Based on IPA (Importance Performance Analysis) Study Case in Faculty of Engineering, Mataram University. Journal of Computer Science and Informatics Engineering (J-Cosine), 2(1), 37–43. https://doi.org/10.29303/jcosine.v2i1.50

Syukhri, S. (2018). Analisis Kepuasan Mahasiswa Terhadap Pelayanan Laboratorium Jaringan Menggunakan Pendekatan Importance-Performance Analysis. INVOTEK: Jurnal Inovasi Vokasional Dan Teknologi, 18(2), 109–114. https://doi.org/10.24036/invotek.v18i2.417

Published

2024-06-25

How to Cite

Sefnath Ambram Taran. (2024). Analisis Kepuasan Mahasiswa Terhadap Laporan Kualitas Pelayanan Lab Komputer Dengan Metode Importances Perfomances Analysis (IPA). Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi, 2(3), 25–31. https://doi.org/10.61132/neptunus.v2i3.178

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